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Return Policy



Thank you very much for being our customer

Thank you very much for being our customer!

Our goal is to make your shopping experience at IntelaStores as convenient, easy, and enjoyable as possible, even when it comes to returning a product you purchased from us.

You may return a product you purchased from IntelaStores within thirty days of receiving it if:

  • Did not function upon arrival
  • Unsatisfactory quality
  • Unsatisfactory performance
  • Found less expensive product
  • Changed your mind
  • Did not like the look and feel of the product
  • Product arrived too late

The following are IntelaStore's Return Policies:

Returning a Product

Please go to our "Customer Service" department online and request a Return Merchandise Authorization number (R.M.A.). When shipping the product back, please write this number in a couple of places on the outside of the box you are shipping back. Return the product in its original condition to the address we provide to you. We strongly recommend that you insure the shipment for your own protection. When we receive the product, we will credit your account the full price paid. Shipping and handling charges are not refundable unless you received the wrong product. Taxes are refundable. Credit card & bank processing fees are refundable. The manufacturer is the ultimate voice in approving the condition of the returned product, and we may have to charge you a 15% re-stocking fee if the manufacturer demands it.

Returning a Product Under the Manufacturer’s Warranty

To benefit from the full protection of the manufacturer's warranty, the product must be returned directly to the manufacturer. The manufacturer's warranty information and phone number is included with the product. When you call the manufacturer's customer service department, a representative will assist you with their return procedure and warranty program. If you cannot locate the documentation for a product for which you know the warranty is still in effect, please contact our Returns Department at returns@intelastores.com

Returning a Product Damaged in Shipping

Occasionally a product will be mishandled and get damaged in shipping. If this has happened to your order, please call the shipper who delivered your order to activate their claims program. We are not responsible for breakage, crushed or tampered cartons.

If UPS was the shipper, call 1-800-PICKUPS. If the shipper was FedEx, please call 1-800-GOFEDEX. These companies are reliable, responsible, and they each have customer friendly claims programs.

Please call the shipper if the package was damaged in transit. Inspect the package BEFORE you sign and accept delivery. Note on the freight bill any obvious damage at the time of delivery (i.e. box corners crushed, tears, rips, marks, etc.) Again, be specific and note exactly what is damaged. Hold all damaged goods and their packaging materials for inspection. Call the shipper immediately (within 24-hours).

Returning a product under our 100% Satisfaction Guarantee

If you are not fully satisfied with your IntelaStores purchase, we'll be glad to accept a product return within 30 days of shipping provided that the product is in original working order and is still in its original condition with all the original parts (including packaging). When you shop, be aware that the photograph of the products may not be accurate, so please be careful to minimize the chances of you having to return it because it "looked" different. Please remember that the manufacturer may demand a re-stocking fee on returned products. Please visit our "Customer Service" department online to receive a Returned Material Authorization (RMA) number. Once we send you the RMA #, please write this number on the outside of the box, and ship the product to the address we provide to you. For all non-mailable items, please contact customer service to arrange for return shipment.

Once we have received your return, we will credit back the credit card that was used to make the purchase. You will be credited the full price of the product and any applicable tax (some manufacturers may require a re-stocking fee). Please note that shipping and handling charges are not refundable, unless it is our mistake. We will notify you via e-mail of your refund.

Exchanges

IntelaStores cannot process exchanges. If you have found another item in our store you would prefer, please place a separate order for the new item and return the unwanted one under the terms stated in our Return Policy.

In Summary

If an item is damaged in shipment or has concealed damage then the customer needs to file a claim with the shipper (either FedEx , USPS, or UPS). If the item has no apparent shipping damage but is broken in the box, contact IntelaStores for the return policy. Some items carry a "destroy in field" policy. If an item (power tools) is received in good condition but is defective then the customer needs to return the item directly to the manufacturer. Some items may need to be returned to IntelaStores. IntelaStores can provide a phone number or local return center. If an item is shipped correctly and the customer refuses it then credit will be issued less freight charges, less 5% handling, and 15% restocking for the item. If the item is shipped in error, then contact IntelaStores to return item and correct error in shipment or for a full refund. If customer orders a blue widget and decides that they want a red widget and the product has not been used and is in its original packaging then IntelaStores will swap out the product, if it is within 30 days of the order. The customer will bear all freight charges on both orders. If the customer wants to return the item with in the first 30 days and it is returned in the original carton and original condition then credit will be issued for the value of the item less the restocking charge plus freight if applicable. If the customer receives the correct product and wants to return it and upon return to IntelaStores it is discovered that the item was not returned in original condition or carton then no credit is due. No Return Authorization numbers are issued until the time of the claim. All returns must have RMA# on the outside of the carton. All return items should be returned according to the instructions provided by IntelaStores.

Thank you for your business. Please come back again!

Updated: November 23, 2010


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